{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2023-08-24T17:41:08","modified_gmt":"2023-08-24T10:41:08","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/mouldking.store\/fr\/customer-help\/","title":{"rendered":"Aide client"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1002\" class=\"elementor elementor-1002\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d2866bd elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d2866bd\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8e1fea8\" data-id=\"8e1fea8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-655728e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"655728e\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Aide client<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ac4646 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9ac4646\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Nous sommes toujours l\u00e0 pour vous aider.<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5a5f380\" data-id=\"5a5f380\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16127448 elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"16127448\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-2bd57262\" data-id=\"2bd57262\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74d92234 elementor-widget elementor-widget-heading\" data-id=\"74d92234\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">R\u00e9ponses aux questions d&#039;achat courantes<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43cfc330 elementor-widget elementor-widget-heading\" data-id=\"43cfc330\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Commandes et exp\u00e9dition<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82a62af elementor-widget elementor-widget-accordion\" data-id=\"82a62af\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1361\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1361\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quelle forme de paiement acceptez-vous ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1361\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1361\"><p>Tous nos paiements par cartes de paiement sont trait\u00e9s via PayPal qui offre l&#039;une des plateformes de paiement les plus s\u00e9curis\u00e9es au monde. Votre paiement pour tout achat est trait\u00e9 en toute s\u00e9curit\u00e9 par PayPal.<\/p><p>Nous acceptons les paiements sous forme de Visa, MasterCard, Discover et PayPal uniquement. Nous n&#039;accepterons aucune autre forme de paiement que celles \u00e9num\u00e9r\u00e9es ci-dessus. Toutes les informations sensibles envoy\u00e9es entre votre ordinateur et les syst\u00e8mes PayPal sont automatiquement crypt\u00e9es, garantissant ainsi la confidentialit\u00e9 de vos informations.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1362\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1362\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Combien de temps me faut-il pour recevoir ma commande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1362\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1362\"><p><span style=\"color: #444444; font-family: Inter; font-size: 16px;\">10-20 jours \u00e0 l&#039;international. Remarque : Le d\u00e9lai de livraison mentionn\u00e9 ci-dessus ne comprend pas le d\u00e9lai de traitement des commandes de produits sur mesure qui varie g\u00e9n\u00e9ralement de 2 \u00e0 5 jours.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1363\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1363\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment cr\u00e9er un compte ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1363\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1363\"><span style=\"color: #444444; font-family: Inter; font-size: 16px;\">Vous pouvez cr\u00e9er un compte lors de la commande, mais aussi directement sur la page &#039;mon compte&#039;.\u00a0<\/span><a style=\"background-color: #ffffff; font-family: Inter; font-size: 16px;\" href=\"https:\/\/mouldking.store\/fr\/my-account\/\"><span style=\"font-weight: 600;\">Cliquez ici pour cr\u00e9er un compte<\/span><\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1364\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1364\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment changer mon adresse de livraison ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1364\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1364\"><span style=\"color: #444444; font-family: Inter; font-size: 16px;\">Pour modifier votre adresse de livraison, veuillez nous contacter d\u00e8s que possible et nous vous aiderons \u00e0 vous assurer que vous recevrez votre commande \u00e0 la bonne adresse.\u00a0<\/span><a style=\"background-color: #ffffff; font-family: Inter; font-size: 16px;\" href=\"https:\/\/mouldking.store\/fr\/contact-us\/\"><span style=\"font-weight: 600;\">Contactez-nous maintenant<\/span><\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1365\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1365\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment suivre l&#039;\u00e9tat de ma commande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1365\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1365\"><p><span style=\"color: #444444; font-family: Inter; font-size: 16px;\">D\u00e8s que votre commande sera exp\u00e9di\u00e9e, vous recevrez un e-mail de confirmation avec votre num\u00e9ro de suivi.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1366\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1366\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Conserverez-vous mes informations de carte de cr\u00e9dit dans un dossier\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1366\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1366\"><p>Tous nos paiements par cartes de paiement sont trait\u00e9s via PayPal qui offre l&#039;une des plateformes de paiement les plus s\u00e9curis\u00e9es au monde. Votre paiement pour tout achat est trait\u00e9 en toute s\u00e9curit\u00e9 par PayPal.<\/p><p>&nbsp;Toutes les informations sensibles envoy\u00e9es entre votre ordinateur et les syst\u00e8mes PayPal sont automatiquement crypt\u00e9es, garantissant ainsi la confidentialit\u00e9 de vos informations.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1367\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1367\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Serai-je responsable des frais de douane ou de douane?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1367\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1367\"><p>Les frais de douane d\u00e9pendent des lois de votre pays. Notre exp\u00e9rience est que dans la majorit\u00e9 des cas, vous n&#039;\u00eates pas tenu de payer des frais de douane. Nous marquons toutes nos commandes comme des cadeaux de faible valeur. De plus, nous envoyons des commandes plus importantes dans des colis s\u00e9par\u00e9s pour \u00e9viter de tels frais.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1368\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1368\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Exp\u00e9diez-vous dans mon pays ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1368\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1368\"><p>OUI. Peu importe o\u00f9 vous vivez, nous exp\u00e9dions nos produits partout dans le monde.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1369\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1369\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Mes articles seront-ils livr\u00e9s dans un seul colis ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1369\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1369\"><p><span style=\"color: #444444; font-family: Inter; font-size: 16px;\">Si vous avez command\u00e9 plusieurs articles diff\u00e9rents, ils peuvent \u00eatre envoy\u00e9s s\u00e9par\u00e9ment.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13610\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-13610\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment suivre mon colis ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13610\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-13610\"><p>Nous vous recommandons de suivre votre colis avec USPS si vous \u00eates aux \u00c9tats-Unis, ou 17TRACK pour les autres pays.\u00a0<\/p><p><a href=\"https:\/\/tools.usps.com\/go\/TrackConfirmAction_input\" target=\"_blank\" rel=\"noopener\"><strong>Suivre avec USPS<\/strong><\/a><\/p><p><a href=\"https:\/\/www.17track.net\/en\/\" target=\"_blank\" rel=\"noopener\"><strong>Suivi avec 17TRACK<\/strong><\/a><\/p><p><strong>Note:<\/strong>\u00a0G\u00e9n\u00e9ralement, une fois que l&#039;exp\u00e9diteur a exp\u00e9di\u00e9 votre colis, il sera trait\u00e9 par le transporteur, puis il num\u00e9risera et saisira les informations de suivi. Il peut y avoir un d\u00e9lai entre ces \u00e9v\u00e9nements d&#039;analyse et le suivi de la disponibilit\u00e9 dans leur syst\u00e8me. Habituellement, le traitement prend 5 \u00e0 10 jours et cela prend parfois plus de temps en fonction de la rapidit\u00e9 avec laquelle les services postaux traitent les envois. Par cons\u00e9quent, les informations de suivi peuvent ne pas appara\u00eetre en ligne imm\u00e9diatement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13611\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-13611\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Mes informations de suivi ne sont pas mises \u00e0 jour<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13611\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-13611\"><p>G\u00e9n\u00e9ralement, une fois que l&#039;exp\u00e9diteur a exp\u00e9di\u00e9 votre colis, il sera trait\u00e9 par le transporteur, puis il num\u00e9risera et saisira les informations de suivi. Il peut y avoir un d\u00e9lai entre ces \u00e9v\u00e9nements d&#039;analyse et le suivi de la disponibilit\u00e9 dans leur syst\u00e8me. Habituellement, le traitement prend 5 \u00e0 10 jours et cela prend parfois plus de temps en fonction de la rapidit\u00e9 avec laquelle les services postaux traitent les envois. Par cons\u00e9quent, les informations de suivi peuvent ne pas appara\u00eetre en ligne imm\u00e9diatement, veuillez r\u00e9essayer plus tard.<\/p><ul><li>Le transporteur n&#039;a pas encore accept\u00e9 votre colis.<\/li><li>Le transporteur n&#039;a pas encore num\u00e9ris\u00e9 et saisi les informations de suivi de votre colis.<\/li><li>Votre num\u00e9ro de suivi est incorrect ou invalide.<\/li><li>L&#039;article a \u00e9t\u00e9 post\u00e9 il y a longtemps, les informations ne sont plus disponibles.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13612\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-13612\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Les informations de suivi indiquent &quot;livr\u00e9&quot;, mais je n&#039;ai pas re\u00e7u ma commande<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13612\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-13612\"><p>Nous sommes vraiment d\u00e9sol\u00e9s que votre article ne vous ait pas \u00e9t\u00e9 livr\u00e9. M\u00eame si nous aimerions que tous les articles soient exp\u00e9di\u00e9s en douceur, nous n&#039;avons vraiment aucun contr\u00f4le sur les autres raisons\/facteurs possibles pour lesquels un article n&#039;est pas arriv\u00e9 dans sa bo\u00eete aux lettres. Ce que nous pouvons vous recommander, c&#039;est de v\u00e9rifier aupr\u00e8s de vos voisins s&#039;ils ont \u00e9ventuellement le colis ou de v\u00e9rifier aupr\u00e8s de votre bureau de poste local.<\/p><p>La plupart des clients qui ont la m\u00eame situation que vous ont trouv\u00e9 leur article soit chez leur voisin, soit au bureau de poste local. Tous les probl\u00e8mes de livraison nationaux deviennent la responsabilit\u00e9 du service postal local une fois qu&#039;il a \u00e9t\u00e9 exp\u00e9di\u00e9. Vous pouvez les contacter directement.<\/p><p>Veuillez vous assurer que vous avez entr\u00e9 vos informations d&#039;exp\u00e9dition correctes et compl\u00e8tes lors de votre commande. Nous ne serons PAS tenus responsables des colis envoy\u00e9s \u00e0 la mauvaise adresse que l&#039;acheteur a saisie.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-13613\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-13613\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Lors du suivi de mon colis, il est indiqu\u00e9 &quot;\u00e9chec de la livraison&quot; <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-13613\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-13613\"><p>L&#039;article a \u00e9t\u00e9 tent\u00e9 pour la livraison mais a \u00e9chou\u00e9, cela peut \u00eatre d\u00fb \u00e0 plusieurs raisons. Veuillez contacter le transporteur pour obtenir des \u00e9claircissements. Veuillez noter que nous ne serons PAS tenus responsables des colis qui n&#039;ont pas pu \u00eatre livr\u00e9s en raison de\u00a0:<\/p><ul><li>Envoi refus\u00e9 par le destinataire<\/li><li>Adresse incorrecte \/ illisible \/ incompl\u00e8te<\/li><li>P\u00e9riode de conservation expir\u00e9e - dans certains pays, il est conseill\u00e9 aux destinataires de r\u00e9clamer leurs colis au bureau de poste local. S&#039;il n&#039;est pas r\u00e9clam\u00e9, le colis sera renvoy\u00e9 \u00e0 notre entrep\u00f4t.<\/li><li>Absence du destinataire \u2013 Destinataire non disponible au moment de la livraison<\/li><li>Politiques, r\u00e8gles et r\u00e9glementations douani\u00e8res<\/li><\/ul><p>Si vous n&#039;avez pas re\u00e7u votre colis, nous vous conseillons de contacter votre bureau de poste local pour organiser une nouvelle livraison ou r\u00e9cup\u00e9rer votre article imm\u00e9diatement. G\u00e9n\u00e9ralement, le transporteur a une date limite de collecte, nous vous conseillons de r\u00e9cup\u00e9rer votre colis imm\u00e9diatement, ou il peut \u00eatre retourn\u00e9 \u00e0 notre entrep\u00f4t.<\/p><p>Si cela se produit, nous devrons attendre pour voir si le colis nous est retourn\u00e9.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7936c04f\" data-id=\"7936c04f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d23bfe1 elementor-widget elementor-widget-heading\" data-id=\"7d23bfe1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">Si vous devez \u00e9changer un article<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3fe26e20 elementor-widget elementor-widget-heading\" data-id=\"3fe26e20\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Retours et \u00e9changes<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c246ebc elementor-widget elementor-widget-accordion\" data-id=\"c246ebc\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2031\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2031\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Comment puis-je b\u00e9n\u00e9ficier de l&#039;assistance client\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2031\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2031\">Nous sommes impatients de vous aider avec votre demande. Nous r\u00e9pondons aux e-mails dans l&#039;ordre dans lequel ils sont re\u00e7us et r\u00e9pondrons \u00e0 votre e-mail le plus rapidement possible.\u00a0<a href=\"https:\/\/mouldking.store\/fr\/contact-us\/\"><strong>Contactez-nous maintenant<\/strong><\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2032\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2032\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What is your returns and refund policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2032\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2032\"><p><strong>REFUND<\/strong><\/p><p>More than anything we want you to be happy with your purchase! If something doesn\u2019t look or feel right, please email us at <a href=\"mailto:contact@joytoyfigure.com\"><strong>contact@<\/strong><\/a><a href=\"mailto:contact@mouldking.store\"><strong>mouldking.store<\/strong><\/a>\u00a0and we\u2019ll make it right!<\/p><p>Please be reminded that our policy\u00a0<strong>lasts 30 days for replacement\/refund requests only<\/strong>. If 30 days have gone by since your purchase, unfortunately, we can\u2019t offer you a replacement or refund.<\/p><p>Also please be informed that placing an order means that you accept all the terms mentioned below:<\/p><p>At this time we do not offer Returns in any case, we just offer a replacement. If your item is defective, you don\u2019t need to return the original item and we will resend you a replacement for free.<\/p><p><strong>We do not exchange or issue a full refund unless an item you received has a major problem<\/strong>. This is when the item is:<\/p><ul><li>Significantly different from the description or the preview shown to you;<\/li><li>Damaged due to the fault of our factory or the carrier;<\/li><li>Not what you ordered;<\/li><\/ul><p><strong><em>Please be noted that with other cases (not mentioned above) we only offer a partial refund (excluding the shipping fee)<\/em><\/strong><\/p><p><strong>NOTE:<\/strong><\/p><ul><li>We\u00a0<strong>DO\u00a0NOT<\/strong>\u00a0offer refunds or exchanges on any products purchased during a sale or any promotion.<\/li><li>We typically\u00a0<strong>NE PAS<\/strong>\u00a0accept refunds or\u00a0replacements due to customer\u2019s mistakes such as:<ul><li>Incorrect selection of model, designs, colors, etc.<\/li><li>Failing to preview the option carefully to see if it\u2019s well set. So please\u00a0<strong>review your order carefully<\/strong>\u00a0before you check out to ensure your order is correct.<\/li><\/ul><\/li><\/ul><p>In the scenario where a confirmation email for an order is sent out and there is no response from the customer within 7 days, we will only refund <strong>90%<\/strong> of the order value due to suspicion of customer risk.<\/p><p>Please allow the 10% difference between advertised images and the actual item you received as sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor\u2019s display<\/p><p>To file a claim, please send us an email to <a href=\"mailto:contact@mouldking.store\">contact@mouldking.store<\/a>\u00a0and include the following information (this is a must):<\/p><ul><li>Order number<\/li><li>Video\/ photo of the defective product<\/li><li>Full delivery address<\/li><li>Contact telephone number<\/li><\/ul><p>Our support team will review the photos\/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).<\/p><p><strong>\u00a0<\/strong><strong>RETURN POLICY<\/strong><\/p><p>We do not exchange or refund items unless an item you received has a major problem.\u00a0 This is when the item is:<\/p><ol><li>Significantly different from the description or sample was shown to you;<\/li><li>Not what you ordered;<\/li><\/ol><p>If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at the customer\u2019s disposal.<\/p><p>Please\u00a0contact our Customer Support team\u00a0to start the complaint process. Please include the following information:<\/p><ul><li>Order number<\/li><li>Video or photo of the faulty product (if applicable)<\/li><li>Complete delivery address<\/li><li>Contact telephone number<\/li><\/ul><p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.\u00a0If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p><p>If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.<\/p><ul><li>We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.<\/li><li>We will be responsible for paying for your shipping costs for returning your item(s).<\/li><\/ul><p>Any product shipped back to Mouldking Store as a policy dispute or order refusal will be subject to a Force Return. Customers will not refunded for the order.<\/p><p><strong>NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.<\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2033\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2033\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">J&#039;ai re\u00e7u un article erron\u00e9\/d\u00e9fectueux<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2033\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2033\">Si le produit que vous avez re\u00e7u est erron\u00e9 ou d\u00e9fectueux, veuillez nous contacter d\u00e8s que possible et veuillez nous fournir votre nom complet, votre num\u00e9ro de commande et une br\u00e8ve explication du probl\u00e8me.\u00a0<a href=\"https:\/\/mouldking.store\/fr\/contact-us\/\"><strong>Contactez-nous maintenant<\/strong><\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2034\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2034\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Il me manque un article de ma commande<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2034\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2034\"><p>Nous avons peut-\u00eatre envoy\u00e9 vos articles dans des colis s\u00e9par\u00e9s, veuillez donc v\u00e9rifier vos e-mails pour voir si l&#039;un de vos articles arrivera s\u00e9par\u00e9ment.<\/p><p>S&#039;il manque un article, veuillez nous contacter avec votre num\u00e9ro de commande, le titre du produit de l&#039;article manquant et des photos du colis montrant l&#039;\u00e9tiquette d&#039;exp\u00e9dition.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2035\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2035\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quel est le d\u00e9lai pour signaler un probl\u00e8me avec ma commande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2035\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2035\"><p>Vous devez signaler tout probl\u00e8me li\u00e9 \u00e0 votre commande dans les 60 jours suivant l&#039;exp\u00e9dition de votre commande. Si une r\u00e9clamation n&#039;est pas soumise dans le d\u00e9lai imparti, nous ne pouvons malheureusement rien faire pour vous aider.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2036\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2036\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Que dois-je faire si j&#039;ai entr\u00e9 une adresse de livraison incorrecte ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2036\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2036\">Veuillez nous contacter d\u00e8s que possible et nous vous aiderons \u00e0 vous assurer que vous recevrez votre commande \u00e0 la bonne adresse. Veuillez nous fournir votre nom complet et votre num\u00e9ro de commande.\u00a0<a href=\"https:\/\/mouldking.store\/fr\/contact-us\/\"><strong>Contactez-nous maintenant<\/strong><\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2037\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2037\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Puis-je modifier ou annuler une commande apr\u00e8s l&#039;avoir soumise\u00a0?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2037\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2037\"><p>Si votre commande n&#039;a pas encore \u00e9t\u00e9 trait\u00e9e, nous vous aiderons \u00e0 changer les articles que vous souhaitez remplacer.<\/p><p>L&#039;annulation d&#039;une commande est possible tant que la commande n&#039;a pas encore \u00e9t\u00e9 exp\u00e9di\u00e9e. Des frais d&#039;annulation de 10% sont factur\u00e9s au client qui souhaite annuler sa commande. L&#039;annulation d&#039;une commande n&#039;est pas possible pour les commandes d\u00e9j\u00e0 exp\u00e9di\u00e9es.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2038\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2038\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Pourquoi mon article est-il diff\u00e9rent de l&#039;image ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2038\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2038\"><p>Veuillez garder \u00e0 l&#039;esprit que les images des produits sont fournies \u00e0 titre indicatif uniquement et peuvent diff\u00e9rer du produit r\u00e9el. En raison des diff\u00e9rences entre les moniteurs, les couleurs des produits peuvent \u00e9galement appara\u00eetre diff\u00e9rentes de celles pr\u00e9sent\u00e9es sur le site. La plupart des images de produits pr\u00e9sent\u00e9es ne sont pas de VRAIES photos de produits, mais des mod\u00e8les et des maquettes pour pr\u00e9senter nos conceptions. Veuillez g\u00e9rer vos attentes.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2039\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2039\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-angle-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-angle-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Impressions sur toile Manuel et instructions<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2039\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2039\"><p>Le produit que vous avez re\u00e7u semble \u00eatre mal imprim\u00e9 et d\u00e9fectueux\u00a0? Il vous suffit de le plier. Veuillez consulter cette vid\u00e9o pour une explication visuelle\u00a0:<a href=\"https:\/\/www.youtube.com\/watch?v=yFCQVAP73oE\" target=\"_blank\" rel=\"noopener\">\u00a0<strong>VOIR LA VID\u00c9O<\/strong><\/a><\/p><p>Le produit a \u00e9t\u00e9 imprim\u00e9 comme \u00e7a intentionnellement car il doit couvrir \u00e0 la fois la surface et les c\u00f4t\u00e9s des cadres. C&#039;est pourquoi vous voyez des d\u00e9tails en double dans chaque partie qui se connecte avec les autres pi\u00e8ces des impressions.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Help We are always here to assist you. Common purchase queries answered Orders and Shipping What form of payment do you accept? All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal. [&hellip;]<\/p>","protected":false},"author":83,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":null,"acf":[],"_links":{"self":[{"href":"https:\/\/mouldking.store\/fr\/wp-json\/wp\/v2\/pages\/1002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mouldking.store\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mouldking.store\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mouldking.store\/fr\/wp-json\/wp\/v2\/users\/83"}],"replies":[{"embeddable":true,"href":"https:\/\/mouldking.store\/fr\/wp-json\/wp\/v2\/comments?post=1002"}],"version-history":[{"count":0,"href":"https:\/\/mouldking.store\/fr\/wp-json\/wp\/v2\/pages\/1002\/revisions"}],"wp:attachment":[{"href":"https:\/\/mouldking.store\/fr\/wp-json\/wp\/v2\/media?parent=1002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}