Assistenza Clienti

REFUND

More than anything we want you to be happy with your purchase! If something doesn’t look or feel right, please email us at contact@mouldking.store and we’ll make it right!

Please be reminded that our policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a replacement or refund.

Also please be informed that placing an order means that you accept all the terms mentioned below:

At this time we do not offer Returns in any case, we just offer a replacement. If your item is defective, you don’t need to return the original item and we will resend you a replacement for free.

We do not exchange or issue a full refund unless an item you received has a major problem. This is when the item is:

• Significantly different from the description or the preview shown to you;
• Damaged due to the fault of our factory or the carrier;
• Not what you ordered;

Please be noted that with other cases (not mentioned above) we only offer a partial refund (excluding the shipping fee)

NOTA:

• We DO NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
• We typically NON accept refunds or replacements due to customer’s mistakes such as:
  • Incorrect selection of model, designs, colors, etc.
  • Failing to preview the option carefully to see if it’s well set. So please review your order carefully before you check out to ensure your order is correct.

In the scenario where a confirmation email for an order is sent out and there is no response from the customer within 7 days, we will only refund 90% of the order value due to suspicion of customer risk.

Please allow the 10% difference between advertised images and the actual item you received as sometimes advertised images may be slightly different from the actual item in terms of color due to the lighting during photo shooting or the monitor’s display

To file a claim, please send us an email to [email protected] and include the following information (this is a must):

• Order number
• Video/ photo of the defective product
• Full delivery address
• Contact telephone number

Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

 RETURN POLICY

We do not exchange or refund items unless an item you received has a major problem.  This is when the item is:

1. Significantly different from the description or sample was shown to you;
2. Not what you ordered;

If the problem is major, we may choose to replace the item or issue a refund within a reasonable time. In this event, the product may be kept at the customer’s disposal.

Please contact our Customer Support team to start the complaint process. Please include the following information:

• Order number
• Video or photo of the faulty product (if applicable)
• Complete delivery address
• Contact telephone number

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued and you will be notified via email with any and all options available to you on how to proceed.

• We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion.
• We will be responsible for paying for your shipping costs for returning your item(s).

Any product shipped back to Mouldking Store as a policy dispute or order refusal will be subject to a Force Return. Customers will not refunded for the order.

NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.

Potremmo aver inviato i tuoi articoli in pacchi separati, quindi controlla le tue e-mail per vedere se qualcuno dei tuoi articoli arriverà separatamente.

Se manca un articolo, ti preghiamo di contattarci con il tuo numero d'ordine, il titolo del prodotto dell'articolo mancante e le foto del pacco che mostrano l'etichetta di spedizione.

Devi segnalare qualsiasi problema relativo al tuo ordine entro 60 giorni dalla spedizione dell'ordine. Se un reclamo non viene inviato entro il tempo pre-richiesto, purtroppo non possiamo fare nulla per aiutarti.

Se il tuo ordine non è stato ancora elaborato, ti aiuteremo a cambiare gli articoli che desideri sostituire.

L'annullamento di un ordine è possibile fino a quando l'ordine non è stato ancora spedito. Al cliente che desidera annullare l'ordine viene addebitata una penale di 10%. L'annullamento di un ordine non è possibile per gli ordini che sono già stati spediti.

Si prega di tenere presente che le immagini dei prodotti sono solo a scopo illustrativo e possono differire dal prodotto reale. A causa delle differenze nei monitor, anche i colori dei prodotti potrebbero apparire diversi da quelli mostrati sul sito. La maggior parte delle immagini dei prodotti mostrate non sono foto di prodotti REALI, ma modelli e prototipi per mostrare i nostri progetti. Per favore gestisci le tue aspettative.

Il prodotto che hai ricevuto sembra essere stampato male e difettoso? Devi semplicemente piegarlo. Si prega di controllare questo video per una spiegazione visiva: GUARDA IL VIDEO

Il prodotto è stato stampato così intenzionalmente poiché deve coprire sia la superficie che i lati delle cornici. Ecco perché vedi dettagli duplicati in ogni parte che si collega con gli altri pezzi delle stampe.